1. Introduction

Suite Coding Pty Ltd (ABN 77 644 196 869) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or using our website, you consent to the collection and use of your personal information as described in this Privacy Statement.

2. What personal information do we collect?

We may collect and hold the following types of personal information:

• Name and contact details (including address, email address, and telephone numbers)
• Business name and ABN/ACN
• Billing and payment information (including credit card details)
• Information about your business operations relevant to the services we provide
• Communications between you and us (including emails, phone calls, and meeting notes)
• Technical information related to your use of our services (such as system configurations and access credentials you provide to us)
• Any other information you choose to provide to us

3. How do we collect personal information?

We collect personal information in the following ways:

• Directly from you when you enquire about or engage our services
• When you complete forms, agreements, or other documentation
• Through correspondence with you (including email, telephone, and in-person meetings)
• From third parties such as your employees, contractors, or other service providers with your consent
• Through our website, including any contact forms or enquiry submissions
• From publicly available sources

4. Why do we collect personal information?

We collect and use your personal information for the following purposes:

• To provide our Oracle NetSuite ERP Consulting Services to you
• To communicate with you about our services
• To process payments and manage billing
• To respond to your enquiries and requests
• To improve our services and develop new offerings
• To comply with our legal and regulatory obligations
• To protect our legitimate business interests
• For any other purpose for which you have provided consent

5. How do we store and protect personal information?

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Storing personal information in secure systems with access controls
• Using Oracle NetSuite ERP for client and payment information, which is externally audited to SOC 1 Type 2 and SOC 2 Type 2 (SSAE18 and ISAE 3402) standards and maintains ISO 27001 and 27018, PCI DSS and PA-DSS compliance
• Restricting access to personal information to authorised personnel only
• Using secure methods for electronic communications where appropriate
• Disposing of personal information securely when no longer required

Credit card details stored within Oracle NetSuite cannot be viewed or extracted by any user or administrator once entered.

6. Disclosure of personal information

We may disclose your personal information to:

• Our employees, contractors, and agents who need access to provide services to you
• Third-party service providers who assist us in operating our business (such as payment processors, IT service providers, and professional advisors)
• Oracle NetSuite and related service providers for the purpose of delivering our consulting services
• Government agencies or regulatory bodies where required by law
• Any other party with your consent

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Overseas disclosure

Some of the third-party service providers we use may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles. Oracle NetSuite, for example, may store data in overseas data centres as part of their cloud-based service.

8. Access and correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any personal information that is inaccurate, incomplete, or out of date

To make a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe. In some circumstances, we may refuse access or correction in accordance with the exceptions set out in the Privacy Act 1988.

9. Cookies and website analytics

Our website may use cookies and similar technologies to enhance your experience and collect information about how you use our site. This may include:

• Session cookies to maintain your browsing session
• Analytics cookies to understand website usage patterns
• Functionality cookies to remember your preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website with an updated "Last updated" date. We encourage you to review this Privacy Statement periodically.

12. Complaints

If you believe we have breached the Australian Privacy Principles or you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

13. Contact us

If you have any questions about this Privacy Statement or wish to make a request regarding your personal information, please contact us:

14. Governing law

This Privacy Statement is governed by the laws of Queensland, Australia. Any disputes arising from this Privacy Statement will be subject to the non-exclusive jurisdiction of the courts of Queensland.